Privacy Policy

Last updated: August 24, 2026

The Chill Life ("we", "us", "our") operates thechilllife.com. This policy explains what information we collect, how we use it, and the choices you have. We respect your privacy and collect only what we need to run our store well.

Information We Collect

Order information: your name, billing and shipping address, email address, and phone number when you place an order or contact us.
Payment information: payments are processed by trusted third party payment processors (such as Shopify Payments, Stripe, or PayPal). We never see or store your full card number.
Device information: browser type, IP address, time zone, and pages viewed, collected through cookies and similar technologies to keep the site working and improve it.
Marketing preferences: your email address if you choose to join our mailing list. You can unsubscribe at any time.

How We Use Your Information

To process and fulfill your orders, including shipping confirmations and tracking updates.
To respond to customer service requests.
To screen orders for fraud and risk.
To send marketing emails only if you opted in, with an unsubscribe link in every message.
To improve our store and product selection.

Sharing Your Information

We share information only with service providers who help us operate the business: our ecommerce platform (Shopify), payment processors, shipping carriers, and the fulfillment partners who pack and ship your order. We do not sell your personal information.

Data Retention

We keep order records for as long as needed to provide service, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us at support@thechilllife.com. If you are a resident of a region with specific privacy laws (such as the EU, UK, or California), you may have additional rights, and we will honor valid requests under those laws.

Cookies

We use cookies to keep your cart working, remember preferences, and understand how visitors use the site. You can control cookies in your browser settings, though some store features may not work without them.

Contact Us

Questions about this policy or your data: support@thechilllife.com
The Chill Life, Tampa Bay, Florida, USA