Refund Policy

Last updated: August 24, 2026

30 Day Returns

If you are not happy with your purchase, contact us at support@thechilllife.com within 30 days of delivery. To be eligible for a return, items must be unused, in original condition, and in original packaging.

How Returns Work

1. Email support@thechilllife.com with your order number and the reason for the return.
2. We will reply with return instructions and the correct return address. Please do not ship items back without contacting us first.
3. Once the return is received and inspected, we will notify you and issue your refund to the original payment method, typically within 5 to 10 business days.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.

Return Shipping

Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility. For large freight items, a restocking fee may apply and will be communicated before the return is approved.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Questions

support@thechilllife.com
The Chill Life, Tampa Bay, Florida, USA